Enterprise Success Program (ESP)

We provide Commvault expertise to 360+ enterprise customers, maximizing the value and benefits of their Commvault implementation.

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“To be our customers most trusted advisors”

Commvault Cloud is a strategic investment for your organization. The Enterprise Success Program (ESP) helps align Commvault Cloud with your business initiatives, monitors your environment, and provides expert guidance for maximum potential. Drive outcomes, stay ahead, and unlock incremental business value with ESP

Rich Insights

Recommended practices & industry experience based on product telemetry to gain rich visibility into your environment and how you can utilize this information to maximize efficiency and product adoption.

Proactive Engagement & Single Point of Contact

Personalized experience tailored to your unique needs with named resources to monitor your environment closely to prevent issues from arising and help you adapt to future changes and challenges for long-term stability and growth.

Improved Efficiency & Productivity

Enable business process improvement and proactively plan for growth to help maintain optimal performance, using health metrics monitoring

Risk Reduction

Industry experts can help prevent and mitigate risks, and can quantify the cost and impact of potential issues such as system failures or downtime.

Faster Time-to-Value & Solution Adoption

Maximizing the value of your investment in our technology is our top priority. We’re dedicated to helping you achieve greater product utilization, which leads to increased lifetime value and maximum returns on your investment.

Skill Gap Augmentation & Knowledge Sharing

Empower your team with our expertise and technology. We’ll fill any knowledge gaps and provide expert guidance to achieve future stability and solution consolidation.

Enterprise Success

Commvault technical consultants provide expert assistance to make certain your data management environment is designed, configured quickly, and is easy to maintain for optimal results.

Enhanced service level objectives (SLO)

Customers subscribed to Guided Success (SAM), ESP Elite, and Dedicated Success programs enjoy improved incident response times and exclusive access to “SEV0” incidents.

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Exclusive Roadmap Sessions

Key events occur twice a year, including NPS surveys, webinars, and product releases. One additional roadmap session is held annually.

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Total Customer Success

Commvault has several teams available to provide assistance, including worldwide support, development, education, enablement, professional services, and sales engineering.

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	Service Summary: Fundamental Value: $ Product updates & fixes Modern Communication Help Tools Proactive and predictive approach Detailed reporting and metrics Proactive CommCell Monitoring & Advanced Reporting Named Success Account Manager (SAM): Remote only Named Technical Account Manager (TAM) Ratio: 1:10 Enhanced Service Level Objective (SLOs): N/A Access to SEV0 (Catastrophic): N/A Critical Care Review: N/A Roadmap Webinar & Ambassador Sessions: Webinar Only Services Credits (optional) : N/A Quarterly Business Reviews: Basic	Service Summary: Optimized Value: $$ Product updates & fixes Modern Communication Help Tools Proactive and predictive approach Detailed reporting and metrics Proactive CommCell Monitoring & Advanced Reporting Named Success Account Manager (SAM): Remote/Onsite Named Technical Account Manager (TAM) Ratio: 1:5 Enhanced Service Level Objective (SLOs) Access to SEV0 (Catastrophic) Critical Care Review Roadmap Webinar & Ambassador Sessions Services Credits (optional) Quarterly Business Reviews: Detailed	Service Summary: Enhanced Value: $$$ Product updates & fixes Modern Communication Help Tools Proactive and predictive approach Detailed reporting and metrics Proactive CommCell Monitoring & Advanced Reporting Named Success Account Manager (SAM): Remote/Onsite Named Technical Account Manager (TAM) Ratio: 1:2 Enhanced Service Level Objective (SLOs) Access to SEV0 (Catastrophic) Critical Care Review Roadmap Webinar & Ambassador Sessions Services Credits (optional) Quarterly Business Reviews: Detailed
Service Summary	Fundamental	Optimized	Enhanced
Value	$	$$	$$$
Product updates & fixes
Modern Communication Help Tools
Proactive and predictive approach
Detailed reporting and metrics
Proactive CommCell Monitoring & Advanced Reporting
Named Success Account Manager (SAM)	Remote only	Remote/Onsite	Remote/Onsite
Named Technical Account Manager (TAM) Ratio	1:10	1:5	1:2
Enhanced Service Level Objective (SLOs)	N/A
Access to SEV0 (Catastrophic)	N/A
Critical Care Review	N/A
Roadmap Webinar & Ambassador Sessions	Webinar Only
Services Credits (optional)	N/A
Quarterly Business Reviews	Basic	Detailed	Detailed

(ESP) Net Promoter Score

Our 330+ customer surveys resulted in a world-class net promoter score of +86 NPS.

Our 360+ customer surveys resulted in a world-class net promoter score of +86 NPS.

The Net Promoter Score (NPS) is a critical measure to assess customer satisfaction. Your feedback through NPS is incredibly valuable to us in shaping the future of our solutions and ensuring that we deliver the best possible experience for our customers.

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Forrester names Commvault a leader in data resilience solution suites.

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Enterprise Success Program (ESP)